| Licensing model | XGS appliance plus a per-device subscription: a base licence on every firewall, with protection sold individually or as Standard Protection (Network, Web and Enhanced Support) and Xstream Protection (adding Zero-Day Protection, Central Orchestration and DNS Protection). Resellers list 1-, 3- and 5-year terms.Sources: Sophos Central licensing guide: SFOS licensing model · Sophos Firewall help: licensing · avanet.com (Sophos reseller): bundles | Software, licensed per firewall. It installs as a package on the OPNsense or pfSense CE box you already run, or from an image as ZedmosOS on x86 hardware you own. No hardware in the licence. |
| Management console | Sophos Central, a cloud console, renamed Sophos Fusion in July 2026. A firewall is registered to it with a Sophos Central account over IPv4 and needs an active paid subscription or support contract. The former on-premises Sophos Firewall Manager was retired as a legacy platform. Multi-tenant MSP management is a separate console, Sophos Central Partner.Sources: sophos.com: Sophos Firewall and Sophos Central · Sophos Central help: managing firewalls · Sophos blog: switching to Sophos Central · Sophos Fusion press release, July 2026 | One console, multi-tenant from the first firewall. Run it as a container on your server under your domain, or use ours at console.zedmos.com, operated from Frankfurt. If it is unreachable, every firewall keeps enforcing. |
| Jurisdiction | Sophos Ltd, incorporated in England and Wales and headquartered in Abingdon near Oxford, privately owned by the US private-equity firm Thoma Bravo since March 2020. Sophos Central data is hosted in AWS data centres in the region chosen at account creation; the data-processing addendum is governed by English law.Sources: sophos.com: legal entities · Thoma Bravo take-private, March 2020 · Sophos sub-processor list · Sophos data processing addendum | A German company. A self-hosted console keeps firewall logs, personal data under the GDPR (CJEU C-582/14), in your own controllership. Our licence and threat-intelligence services run in Frankfurt. |
| Hardware lifecycle | XGS Series hardware is supported for at least five years after End-of-Sale, with up to 90 days' notice of End-of-Sale. The XG Series reached end of life on 31 March 2025; first-generation XGS desktop models entered their post-End-of-Sale phase on 30 September 2025 (end of life 30 September 2030); Sophos UTM on SG hardware reaches end of life on 30 June 2026.Sources: Sophos hardware lifecycle policy · End-of-sale: XGS first-generation desktop appliances · Sophos UTM end of life, 30 June 2026 · Sophos partner news: XG end of life | The support period is the software's: at least five years from placing on the market (CRA Art. 13(8)), published, and independent of any box. The hardware is yours to keep or replace. |
| Exploit record | 7 entries in the CISA Known Exploited Vulnerabilities catalogue (version 2026.09.11), 2 of them flagged for known ransomware use, naming CyberoamOS, SFOS, XG Firewall, SG UTM and the Web Appliance. None were added in 2026.Sources: CISA KEV — Sophos | 0 entries. Published, with our CRA class, an SBOM per release, the disclosure path and the support period, on a page that stays up whatever the number becomes. |
| MSP billing | MSP Flex: consumption-based, billed monthly in arrears, with a minimum monthly commitment of USD 200 after a six-month ramp-up and subject to Sophos's approval. MSP Elevate adds discounts in return for a committed minimum monthly spend over twelve months.Sources: Sophos MSP partner terms and conditions · sophos.com: managed service providers · Sophos partner news: MSP Elevate | MSP tier: multi-tenant, unlimited firewalls, billed monthly in arrears on the month-end count. Your brand on the console and on the box. |
| AI and data loss prevention | Zero-Day Protection sends new files to SophosLabs Intelix, a Sophos-run cloud service combining machine learning and sandboxing; the Sophos AI Assistant lives in the cloud console. On the firewall, DLP is data-control lists in email policies; broader DLP is delivered by the endpoint agent and Sophos Email, configured in Sophos Central.Sources: Sophos Firewall help: zero-day protection · Sophos Firewall help: data control lists · Sophos Central help: endpoint DLP · sophos.com: AI assistant | DLP and the AI gateway run on the box. 61 content detectors; prompts, uploads and files checked before they leave; the model that decides runs on your hardware. |
| Price changes, 2025–2026 | A 20 % increase on all SG/UTM renewal SKUs from 1 June 2025, per Sophos partner news. Authorised resellers report a flat 10 % worldwide increase on XGS hardware and the related subscriptions in 2026, communicated to partners by e-mail.Sources: Sophos partner news, UTM renewal pricing · avanet.com (Sophos reseller): 2026 price increase | No hardware in the price. The licence is not tied to an appliance list, so a hardware price change does not propagate into a renewal. |
| What Sophos has that Zedmos does not | More than 600,000 customers, Sophos MDR protecting 40,000+ organisations from nine regional SOC teams, Sophos X-Ops with 500+ threat researchers, an endpoint line placed as a Leader in the 2026 Gartner Magic Quadrant for Endpoint Protection Platforms for the 17th time, Gartner Peer Insights Customers' Choice for Network Firewalls 2024, and 24×7 support.Sources: sophos.com: Sophos Firewall · sophos.com: MDR · sophos.com: what is Sophos · Sophos blog: Gartner EPP Magic Quadrant 2026 | None of those. A small German vendor with a published exploit record, a console you own, and a licence that does not care which box it runs on. |